Grievance Policy and Procedure (Student)

Academic Policies

Grievance and Complaint Procedures

New York College strives to maintain the highest standards of education quality. To this end, the College is committed to safeguarding the rights of all students. Students are assured that no action will be taken against them for filing a grievance or complaint.

All students enrolled at the New York College of Health Professions have a right to file complaints and grievances. The Office of Student Services is the office responsible for handling all aspects of student complaints and grievances. The Office of Student Services works with other departments, including Enrollment Services, the program Deans, and administration, once a complaint or grievance has been received to ensure a timely response.

Incidents that involve policies and procedure of the College are handled through Student Services. Incidents that involve academics (faculty and coursework) are handled through the program Dean. Note that academic incidents may have Student Services involved, depending on the incident.

Investigation and Resolution Process

The Office of Student Services will, upon receipt of a written complaint or grievance, conduct a thorough investigation of the incident. The Office of Student Services will interview witnesses and draft a report and findings, which will be shared with the student complainant.

The Office of Student Services will consult other departments as necessary for additional input, and policies and procedures outlined in the Student Handbook will be used as a guide for determining the outcome. The Office of Student Services will make a recommendation of action to the student.

If the student does not agree with the recommendation, the student can escalate the complaint or grievance to the Committee of Academic Policy (CAP) as outlined in the Student Handbook. The process is designed to ensure that the student complaint or grievance is handled in a timely fashion and that the outcome is fair and reasonable.

External Complaint Options

If a student is unable to resolve a complaint with the College or believes that the College has not properly addressed the issues raised, he or she may file a complaint with the New York State Education Department (NYSED). Students in the Graduate School of Acupuncture and Herbal Medicine may also contact the Accreditation Commission for Acupuncture and Herbal Medicine (ACAHM).

Content sourced from the NYCHP 2023–2026 Catalog (Updated March 2026). The College reserves the right to change policy at any time; all registered students will receive prior notice.