Grievance Policy and Procedure for Students

New York College of Health Professions strives to maintain the highest standards of education quality. To this end, the College is committed to safeguarding the rights of all students. Students are assured that no action will be taken against them for filing a grievance or complaint.

All students enrolled at the New York College of Health Professions have a right to file complaints and grievances. The Office of Student Services is the office responsible for handling all aspects of student complaints and grievances. The Office of Student Services works with other departments, including Enrollment Services, the program Deans, and administration once a complaint or grievance has been received to ensure a timely response.

Student complaints and grievances must be submitted in writing to the Office of Student Services, either by obtaining an incident report (which are available by contacting Student Services) or by emailing student.services@nycollege.edu.

All complaints and grievances are kept strictly confidential. Incidents that involve policies and procedure of the College are handled through the Office of Student Services. Incidents that involve academics (faculty and coursework) are handled through the program Dean. Note that academic incidents may have Student Services involved, depending on the incident. The Office of Student Services will, upon receipt of a written complaint or grievance, conduct a thorough investigation of the incident.

The Office of Student Services will interview witnesses and draft a report and findings, which will be shared with the student complainant. The Office of Student Services will consult other departments as necessary for additional input in determining the outcome. The Office of Student Services will make a recommendation of action to the student. If the student does not agree with the recommendation, the student can escalate the complaint or grievance to the Committee of Academic Policy (CAP). The process is designed to ensure that the student complaint or grievance is handled in a timely fashion and that the outcome is fair and reasonable.

Reviewed 2023 01